Proactive customer contact service leader will be major presence at upcoming Northern & Midlands sector event
Dublin & Birmingham, November 23, 2017 – Customer engagement services leader VoiceSage is delighted to announce it has agreed to be a Gold level sponsor for the Midlands and Yorkshire Contact Centre Conference & Awards, hosted by the UK Contact Centre Forum (CCF).
The region’s flagship contact centre event, The Midlands and Yorkshire Contact Centre Conference & Awards, is scheduled for December 1, 2017 at the Radisson Blu Hotel, East Midlands Airport, with the Midlands and Yorkshire Contact Centre Awards Gala Dinner following in early 2018.
With membership drawn from 1,500 contact centre operations, the Midlands and Yorkshire Contact Centre Conference & Awards will feature special Keynote conference speeches from sector leaders such as IKEA Bank, the Direct Marketing Association and Virgin Media, as well as a number of special interactive roundtable discussions and an integrated exhibition.
For the 2017 conference, VoiceSage’s plans include a dedicated stand presence and sponsorship of two roundtable discussions:
- The ‘Personalisation & Customer Insight’ topic which will feature discussion on delivering consistent and personalised customer experience across channels and the role of proactive customer service
- ‘The Contact Centre Of The Future’ to help contact centre practitioners explore how service operations will evolve to meet the needs of the digital consumer.
“We are delighted to be partnering with UK CCF, which has such a wide reach and influence in the contact centre community,” said VoiceSage’s Chief Operating Officer, Paul Cogan.
“Our participation at the Midlands and Yorkshire Contact Centre Conference will give us the ideal space to meet users and discuss current best practice though use cases from top brands, as well as to try and offer really practical advice to sector leaders and managers.”
To register for the Midlands and Yorkshire Contact Centre Conference or to find out more, please email [email protected]