Proactive customer contact leader confirms it has met all the requirements for the industry gold standard for professional information security, BSI ISO/IEC 27001 2013
Dublin & Birmingham, March 13, 2018 – Customer engagement services leader VoiceSage is delighted to announce it is now fully certified to BSI ISO/IEC 27001 2013 standard – the highest category in terms of proven capability for the safe handling of client and employee information and meeting regulatory requirements such as the European Union General Data Protection Regulation (GDPR).
ISO/IEC 27001 2013 is an internationally recognised best practice framework for information security management systems, helping to identify any and all potential risks to important information.
Receipt of the certification, awarded by independent adjudicators, means that VoiceSage’s powerful VoiceSage Contact cloud-based customer engagement solution has been proven to have the right controls to help brands reduce risk and meet important regulatory requirements, as well as ensuring the highest levels of service for their customers – and at Big Data scale.
Threats such as accidents, natural disasters and attacks by computer system hackers but also new factors such as increased regulation and tougher requirements from industry in the business-to-consumer space, in particular the upcoming (EU GDPR), are increasingly on VoiceSage customers’ minds – hence the move.
“We’re delighted that VoiceSage has received this accreditation,” confirmed the company’s COO, Paul Cogan.
“Our customer engagement solutions and services have deep traction with a wide range of organisations, including some of the UK’s leading retailers and financial services organisations.
“This class of organisation need robust systems in order to deliver a seamless omni-channel experience for their customers – and for their customers in turn to have full confidence their data is protected to optimum security levels, including meeting data regulations such as the upcoming GDPR.”