Dublin & Birmingham, 29 June 2017 – Fast-growing customer engagement leader VoiceSage has confirmed a guest speaking spot at a Chartered Institute of Credit Management (CICM) member event next month.
Organised by the CICM’s East Of England branch, the event, ‘Improving Credit Management in the Workplace’, offers members the chance to dialogue on the important subject of what credit professionals and employers need to do to maximise their impact in the modern workplace.
VoiceSage Enterprise Consultant John Duffy has been invited to speak on the topic of ‘Why The Future Of Credit Management Technology Is Proactive’. According to Duffy, Proactive Service is emerging as a strong force for collections professionals and his talk will look at real-world customer examples of collections teams using this approach.
It will also cover how newer technologies like SMS, voice and social media, as well as M2M (Machine to Machine) payments and consumer to machine engagement, will help collections teams realise their goals quicker.
The meeting is set for Tuesday July 11, 2017 and is to be hosted by financial recruiter Goodman Masson at its London (Barbican) offices.
The conference will offer the opportunity to hear from industry leading specialists, as well as provide a great opportunity for credit collection managers and professionals to network with credit industry peers.
“I am delighted to be invited to speak at this important event,” said John.
“We’ve worked with lots of retailer and credit organisation customers, and so are every passionate about how the effective use of technology can be used to deliver excellent customer service in the sector.
“I am looking forward to sharing our experience and offering some useful insight into current and future proactive technology,” he added.
At the event VoiceSage will also be presenting a cheque to the CICM’s chosen non-profit cause, children’s cancer charity Unlock a Life for Lockey .
‘Improving Credit Management in the Workplace’ will take place between 09:30 – 14:30 on July 11. Entry includes lunch.
The event is to be held at Goodman Masson’s offices at 120 Aldersgate St, London EC1A 4JQ, and to find out more or to register to attend, please go here:
Founded in 2003 and with offices in the UK and Ireland, VoiceSage delivers proactive customer engagement solutions that help companies streamline and add value to their high-volume, outbound contact activities. Blue chip customers include Argos (Home Retail Group), Capital One, Thames Water, AXA Insurance and Shop Direct.
These and other customers rely on VoiceSage technology to help them transform credit collections, delivery and appointment confirmations, marketing campaigns and other high-volume business processes in immediate and cost-effective ways, lowering costs and improving their customer experiences.
Please visit our website for more about us and our work with customers, or follow us on Twitter @VoiceSage